Refund policy
Return & Refund Policy
At sellio, we want you to shop with confidence. If you’re not completely satisfied with your purchase, we’re here to help with a simple and transparent return and refund process.
1. Return Eligibility
To be eligible for a return:
- The item must be unused, unworn, and in its original condition
- The product must be returned in its original packaging with all tags intact
- Proof of purchase (order confirmation or invoice) is required
We reserve the right to reject returns that do not meet these conditions.
2. Return Timeframe
You can request a return within 3–5 days of receiving your order.
After this period, we may not be able to process your return request.
3. Refund Process & Timing
Once your return is received and inspected:
- We will notify you of approval or rejection within 24–48 hours
- If approved, your refund will be processed to your original payment method
- Refunds typically take 3–5 business days to reflect in your account (depending on your bank or payment provider)
4. Exchanges
We offer exchanges for:
- Wrong items received
- Size or variant issues (if applicable)
- Defective or damaged products
To request an exchange, please contact us within 3–5 days of delivery at sellio.co.in@gmal.com
5. Damaged or Defective Products
If you receive a damaged, defective, or incorrect item:
- Please notify us within 24–48 hours of delivery
- Share clear photos or videos of the issue for verification
- Once confirmed, we will arrange a replacement or full refund at no additional cost
6. Non-Returnable Items
The following items are not eligible for return or refund:
- Items marked as “Final Sale”
- Personal care or hygiene products (if opened)
- Perishable goods
- Customized or personalized items
7. Return Shipping Costs
- If the return is due to our error (wrong/damaged product), we will cover the return shipping cost
- For all other returns, the shipping cost may be borne by the customer
8. How to Initiate a Return
To start a return or exchange:
📧 Email us at sellio.co.in@gmal.com
Include:
- Your order number
- Reason for return
- Photos/videos (if applicable)
Our support team will guide you through the next steps.
9. Contact Us
For any questions or support, feel free to reach out:
